Legal Policy

Refund Policy

Last updated: July 2025

1. Overview

At The Bench View, we want you to be completely satisfied with your Training Access subscription. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription services.

Important: By subscribing to The Bench View, you acknowledge that you have read and agree to this Refund Policy. Please review these terms carefully before making a purchase.

2. Subscription Billing

The Bench View offers two subscription options for Training Access:

Billing Cycles

Monthly Plan (€34.99/month): Billed automatically every month on the same date as your initial subscription.
Annual Plan (€299/year): Billed automatically every 12 months on the anniversary of your initial subscription.

All subscriptions automatically renew unless cancelled before the renewal date
Payments are processed securely through Stripe
You will receive email confirmation for each payment

3. Cancellation Policy

You may cancel your Training Access subscription at any time directly from your account dashboard.

What Happens When You Cancel:

Your subscription will not renew at the end of the current billing period
You retain full access to all features until the end of your paid period
No further charges will be made to your payment method
Your progress and account data are preserved if you decide to resubscribe

How to Cancel:

1. Log in to your account
2. Go to your Dashboard
3. Navigate to Subscription Settings
4. Select "Cancel Subscription"

4. Refund Eligibility

7-Day Money-Back Guarantee: We offer a full refund within 7 days if you experience technical issues that prevent you from accessing the platform, which cannot be resolved by our support team.

Refunds MAY be considered for:

Technical issues preventing platform access that cannot be resolved within 7 days
Verified billing errors or duplicate charges
Service unavailability for extended periods (exceeding 72 hours)

Refunds will NOT be issued for:

Change of mind or buyer's remorse
Partial billing periods after cancellation
Forgetting to cancel before the renewal date
Dissatisfaction with content after substantial use
Account suspension due to Terms of Use violations

5. Refund Request Timeframe

To be eligible for a refund consideration, requests must be submitted within specific timeframes:

Technical Issues: Within 7 days of the issue being reported and unresolved
Billing Errors: Within 30 days of the erroneous charge

Note: Refund requests submitted outside these timeframes will generally not be considered, except in exceptional circumstances at our sole discretion.

6. How to Request a Refund

If you believe you are eligible for a refund, please contact us through our support channels with the following information:

Your account email address
Date of purchase and subscription type (monthly/annual)
Clear description of the technical issue or billing error
Screenshots or evidence of the problem (if applicable)

We will respond to all refund requests within 3–5 business days.

7. Refund Processing

If your refund request is approved:

Refunds are processed back to the original payment method used for the purchase
Processing time: 5–10 business days depending on your bank or card issuer
You will receive a confirmation email once the refund has been initiated
Your subscription access will be cancelled upon refund approval

8. Contact Us

For refund requests or billing questions, please reach out through our official support channels. We are committed to resolving all issues fairly and promptly.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Questions about refunds?

If you have questions about this policy or need to request a refund, reach out through our support channels.